I running a very limited business between Friday 20th December and Tuesday 7th January. Collection kits will be posted out on Tuesday 31st December and Tuesday 7th January (orders must be in the day before for posting on these dates). If you prefer to send your prints or inclusions to me in your own packaging rather than waiting to receive a collection kit, that is absolutely fine.
The pendants take only a small amount of ashes, hair or fur to make. You can send them to me in a sealed bag yourself or choose to order a collection kit.
Any unused ashes will be returned to you along with your finished piece. Or if you would like me to store them for future orders, i am happy to do so.
Choose from any of the colours listed. Please note that each piece is unique, there may be slight variations in the colours and it is not possible to guarantee an extact colour or pattern. If you would like a different colour to those listed please do feel free to contact me before ordering.
Each piece is presented in one of my eco friendly gift boxes. A necklace chain is optional.
How much ashes do you need? I generally ask for around a teaspoon of ashes, although that is way more than I actually need it gives me a good amount to be able to pick out the very best ashes for your jewellery.
How do I send the ashes to you? You can choose whether to receive and ashes collection kit or whether to send them yourself. My ashes collection kit contains a small bag to put your ashes into, and a larger one to ensure extra protection in the post. It also includes an envelope to return the ashes in.
Where do I send the ashes to? My address will be provided in the confirmation email after you order.
Can I deliver the ashes by hand? Most customers send their ashes via royal mail, however if you would prefer to deliver them by hand, you are welcome to do so as long as the ashes are well labelled, you can pop them through my letterbox at any time.
Can I collect my finished item? All orders will be posted out by Royal mail. I do not offer a collection service. This is due to the fact that I cannot be disturbed when I am in the middle of making someones precious memorial jewellery.
What happens to any leftover ashes? Any leftover ashes will be returned to you unless you request for me to store them. If you think you might like to order more jewellery in the future and do not want to keep sending your ashes backwards and forwards in the post, I am happy to store up to a teaspoon worth of ashes for you. All ashes are stored in well labelled bags attached to your original order details. If you wish to use ashes in future please make sure you keep a note of the order number.
Can you set hair or pet fur instead of ashes? Some items can have hair or pet fur instead of ashes. Please be aware that not all hair will show up in resin, see the colour options tab for more details.
How long does it take? Please see the delivery tab for more information on how long our ashes jewellery takes to make.
Can I come and choose my jewellery in person? Lasting Touch is an online business and I do not keep product samples available to view. Most of the items you see on my website and social media pages are of customer orders, so I no longer have them. If you want to see additional photos of a particular item, I can send you some by email, please just ask.
Standard turnaround times on this item are generally around 10-14 days from the date I receive your inclusions. This is not guaranteed and at busy times it can take longer. Our busiest times are generally around Christmas, Mother's Day and Father's Day in the UK. If you need to guarantee that you receive your item for a specific date, please select one of the priority turnaround options available. The selected turnaround time will begin from the date that I receive your inclusions, and not from the date you place the order.
Standard postage is using Royal Mail's tracked48 service which is usually delivered within 2-3 days of dispatch. You can upgrade to tracked24 or Special Delivery at checkout. If you wish to upgrade after ordering, please contact me.
If you need your order quickly, you may prefer to send your inclusions yourself rather than waiting to receive a collection kit. This is absolutely fine, please ensure that they are labelled with your name, address and order ID number (this is the 4 digit number at the top of your order confirmation email). If you have requested a collection kit, this will be posted out to you within 2 working days and should be with you within a week. Please simply follow the instructions in the kit and return to me in the envelope provided.
A name or short message can be engraved on the back if you wish. Engraving will be done exactly as it is entered on your order, please check and spellings and punctuation carefully. Please be aware that there is a 925 stamp on the back of this charm to signify that it is sterling silver, the positioning of the stamp is out of our control and can affect the placement of any engraving you request..
Please choose from one of the colour options in the drop down menu. Ashes will work with any of the colour options. For hair or pet fur I recommend choosing from the pearl options for the best effect. Please be aware that very fine, light coloured or grey hair does not always show up very well in the resin, it may be difficult to see it in the finished piece. Dark hair generally works best. I have added my most popular colours to the chart, however I do have more colours available if you don't see exactly what you are looking for. Please scroll through the images to see some examples of the different colours. If you don't see the particular colour that you want, you can select to have a custom colour mixed.
Please note that I do not guarantee to match 'birthstone' colours as these can vary greatly and natural gemstones will never look the same as resin created stones. I may be able to produce a colour that is similar to a particular birthstone, but it will not be an exact match. There is a small additional charge for opal colours, just due to the cost of the material. I use a high quality synthetic opal to ensure that I get consistent colours and effects. Opal is a stunning material that produces an iridescent shine, you will often see flecks of greens and blue in all of the opal colours, even if you choose pink or purple for example. this is the natural effect of opal.
All of the mica powders that I use are also 100% ethically sourced.
